Why was my business suspended on Google Maps?

Why was my business suspended on Google Maps?


There are several reasons why your Google My Business or My Business listing has been suspended due to quality issues and stops showing up in the results. But you can consult a Digital marketing agency to overcome this factor. Some of the factors are given below:

Algorithm change

Sometimes Google makes an algorithm change, this means that in a few specific days there is a significant increase in suspensions. It can be read on social networks, SEO forums.

Calm down, this does not happen to all types of business. If you have a restaurant or a hardware store, you shouldn’t have a problem with this. This is usually aimed at businesses with categories that tend to have a lot of spam, fake listings, and rare actions.

Sometimes false positives can happen. In general, these types of suspensions are the most frequent that usually occur. Unfortunately they are the most complicated to solve. They are difficult to fix since the cause can be for various reasons, it can be something as silly as the schedule, how you put the address or any detail that seems not important.

Problems with your Google account

Sometimes someone who manages the account gets it suspended. For example, he starts sending emails like crazy or does things that violate guidelines for using the Google account and suspend it. If the Google account, with which you log in to My Business stops working for this reason, the tabs that hang from it may also be suspended. Get in touch with SEO Services dubai or contact your local SEO Specialist for better strategies to work on that. 

If you are managing multiple My Business accounts and most of them are suspended but one or more are not, then your account is not to blame. The solution to this is, change the ownership. Change it to a new account, if you want to continue to have access. Please do this step with your head by reading how it is done. It is not complicated but it could make strange things happen.

The rotten apple that destroys the fruit bowl

I have also seen cases of clients who have different files, all in virtual offices, coworkings, in short, places where your file should not be. And they get suspended a couple of times and with that the rest you had in that account will fall.

Manual suspensions

Manual suspensions occur when a Google employee has personally decided that you shouldn’t be on Google Maps. This usually happens after being reported through the spam forum.

In ordinary life you are innocent until proven otherwise. But in the world of Google My Business you are guilty and you have to prove otherwise.

Different things can happen at this point. Each tile is a world. But it is usually easy to recover the token by making some adjustments.

Common reasons for suspension and how to rectify them

Now I will tell you the typical reasons why your file has been suspended and how to fix it. My advice is that if you’re going to do it on your own, do it right. You will generally have two chances to be rejoined and appear on Google Maps. Do not send him crazy emails with the heat of just being suspended. Think calmly and respond accordingly.  

Indicate as open 24 hours when you are not

For whatever reason, there are people who say that it is open 24 hours with the excuse that they have a website. The schedule is your office or store hours, it does not refer to the physical point where people will go. It does not matter that you have a website or a telephone where you attend 24 hours. 

Add products and services to your company name

Make sure your name reflects what is on the front sign. It’s what people know about your business. It is what is written on the business cards and pens that you give away. Eliminate the excess words; It’s that simple.

Have your address in a virtual office or coworking

Avoid this completely. I get it, it’s cheap or you’re just starting out or you like to move a lot. But you are putting it on a tray, so that a competitor tells Google that you do not comply with the regulations and your file ends up being eliminated. This does not mean that they cannot be recovered. Occasionally, it can be recovered but it is not easy. So, don’t complicate your life.

Change your address

This is something that few people know and it leaves you upset. If your business is located on a street and moves to another street in the city. Move the My Business file to keep reviews and the valued seniority and change the address. But changing the address almost always entails to re-verify the file, in the meantime your file is suspended. To restore it, you simply have to prove that you are the owner of the old and the new address.

Create multiple tabs for the same business

Don’t have duplicate businesses. That can cause them to be suspended or marked as duplicates. Also, this type of thing can cause you to go wrong in the rankings.

Create multiple tabs in the same direction

There are people who offer several services or sell several products. Decide that it may be a good idea to create several cards in the same direction. Bad decision. Choose categories that encompass what you do or sell, and do a good local SEO .

Sometimes there are exceptions, for example a large company that is in a building and offers various services. In those cases the token can be demonstrated and recovered. But it is important that they are not very similar business services since the Possum algorithm can spoil the visibility.

Have a high risk category

Also, some industries are more likely to be suspended than others. These categories are known to have more spam and fake listings, making them more prone to suspensions.

Google is always trying to crack down on spam and fake listings, so if you’re in one of these industries, it’s very possible that someone will report your profile, if you’re violating any of Google’s rules. That is why, it is important to comply with the rules and if you are going to do something outside the rules be prepared to get caught.

Summary list of typical causes of suspensions

Although Google won’t officially reveal why a listing has been suspended, there are common things that often lead to listing suspension:

Changes in the information of your company file. You change one thing, the change goes to manual review and your file is suspended. It could be 

  1. Primary or secondary categories.
  2. Company name.
  3. Address.
  4. Phone number.
  5. URL of the website.

Change of management or transfer of ownership, especially when login locations change.

Change to a service area with a hidden address (after operating with a visible address).

The high risk categories are:

  • Locksmiths.
  • Heating and cooling.
  • Plumbing.
  • Lawyers.
  • Pest control services and other home service businesses.
  • The address does not comply with Google policy PO box, virtual address, use FedEx / UPS mailboxes.
  • Make redirects with the domain.
  • The phone number is not at the final destination.
  • Multiple tokens for the same business / address.
  • The token is for a business that only sells online.
  • Actually the company is not at the given address.
  • Words of products or services that appear in the name of your company.
  • You have a service area business and you show a physical address.
  • You have an online-only business.
  • If another business shares your same address.
  • You have made a lot of changes / edits to your profile in one fell swoop.
  • If you change your listing from a store to a service area business.
  • Your address or hours do not match what appears on your website or other business directories / citations.
  • Your working hours are 24 hours a day, 7 days a week.

Although they are not the only reasons that can cause Google to suspend your business listing, they are very common and can help you find out why your listing was suspended.


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